Policies & Layaway
Please read the information below regarding the use of the E-Commerce
portion of the Universal Low Vision Aids, Inc. web site. If, after
reading this page, you have additional questions regarding the use
of this system, please contact
us.
Security
The ULVA Online Store utilizes SSL (Secure Socket Layer) 128-bit encryption
technology for all online transactions. Secure Sockets Layer (SSL), is
a standard security protocol for creating an encrypted link between a
web server and a browser. This secure link ensures that all data passed
between the web server and browser remains private. When you reach a checkout
screen requesting personal payment information, a padlock icon will appear
in the status bar of your web browser and the 'http://' protocol indicator
in the address bar, will change to 'https://' indicating that all information
is now being encrypted and transfered over a secure connection.
Cardholder Verification Value (CVV)
The three-digit code, also known as the Cardholder Verification Value,
or, CVV2, helps ensure that the physical card is in the cardholder's possession
while shopping online or by phone, helping to prevent unauthorized or
fradulent use.
The 3-digit code is located on the back of your card, inside the signature
area. Typically the signature panel will have a series of numbers, but
only the last three digits make up the CVV2 code.
For security reasons we will not collect this information during checkout
but will contact you by phone to obtain the Cardholder Verification Value
before we process your order.
How to Order
Placing an Order
Ordering from ULVA.com is easy. Simply navigate to a product's web page,
choose the correct product from the drop down list and select the ADD
TO CART button. If applicable, select any of the desired product options
(i.e. color, size, etc.) found on the Product Options page and click CONTINUE.
Your shopping cart will be displayed after each item is added so that
you can review your order. When you have finished adding items to your
shopping cart, select the SECURE CHECKOUT button and complete checkout
stages 1 (customer information), 2 (shipping and payment selection) and
3 (payment information).
After Placing an Order
After placing your order, an automated email confirmation containing
your order information, will be sent immediately to the email address
you entered in the billing information. Next, we will contact you by phone
to obtain your CVV2 security code. Once your order and payment has been
processed, ULVA.com will send an email confirmation and sales receipt
to the email address you entered in the billing information. When your
order is shipped, a confirmation email containing your order's tracking
information will be sent to the email address you entered in the shipping
information (if different than your billing email address).
Government, Education & Institutional
Orders
How to place an institutional order?
- Add products to your Shopping Cart.
- View your Shopping Cart to see what you've added.
- Click the "Print Quote" button for a draft copy of the online
price quotation (this does not place an order with us, nor obligate
you to place an order with us).
- Use this online price quotation to generate your purchase order or
to submit to your funding department for approval.
- Fax or mail your purchase order and online price quotation to us.
Helpful Numbers
Fax: 1-614-224-2258
Phone: 614-224-6465
Address: 1350 West 5th Ave. Columbus, OH 43212
Please call to obtain ULVA's Tax ID Number
Price Changes
Universal Low Vision Aids, Inc. will strive to keep prices on this website
updated and accurate, but ULVA still reserves the right to change
prices at any time. Not responsible for typographical errors.
Payment Information
Orders placed at the ULVA Online Store may be paid by check, money order,
MasterCard, Visa, or Discover. Your payment information is guaranteed
to be secure.
Shipping Information
All in-stock items are shipped via United Parcel Service (UPS). Shipping
rates for your order are automatically added during the checkout process
(once your shipping address has been determined). Rates are based on package
weight and actual UPS shipping charges.
If the product ordered is in-stock, we make every attempt to ship your
package within 24 hours of receiving your order. However, even though
our online store remains open, we may not be open for business in our
physical offices. We do not ship on Saturdays, Sundays or holidays. Should
your order be placed at one of these times, it will be shipped immediately
upon our return.
Expedited Shipping Notice
Upgrading to Next Day Air does not mean you will get your order the next
day. Once shipped, Next Day Air packages are guaranteed to arrive at the
end of the next business day. Please note, however, that upgrading method
of shipment to Next Day or 2nd Day Air does not change how long it takes
us to assemble and ship your order--it only reduces the travel time after
your order leaves our warehouse.
If you have any questions, please complete an Online
Support Form or call us, Monday - Friday 8:30am - 4:30pm EST
at 614-224-6465
Backordered Items
Occasionally, an item we sell is out-of-stock and we need to re-order
the item. These circumstances may delay the processing and shipping of
your order. If we find an item on your order that is unavailable for shipment,
we will contact you via email to inform you that the item is out-of-stock.
We apologize for such inconveniences and try diligently to prevent them
from occurring. If you need more information about backordered items,
please complete an Online
Support Form or call us, Monday - Friday 8:30am - 4:30pm EST at 1-614-224-6465..
Return Policy
ULVA honors a 30 day money-back guarantee policy to all customers. If
you are not satisfied with your purchase, you may return your products
for a full refund minus shipping and handling charges (a restocking fee
may apply and you are responsible for shipping ULVA the returned product).
Before returning any product to ULVA, you must first obtain a Return
Material Authorization (RMA) number. To request an Return Material Authorization
(RMA) number please contact a technical support representative at 614-224-6465
or submit a Return Material Authorization
Form.
Merchandise must be returned in resalable condition, in the original
packaging material with all instructions, accessories and warranty cards.
The RMA number should be clearly marked on the outside of any product
returned to ULVA. Once ULVA has inspected all returned items, the necessary
credit and refund will be issued.
Non-Returnable Merchandise
Due to manfacturer policies, ULVA cannot accept returns on opened software
and tutorials.
Hardware Repairs
Please contact a technical support representative at 614-224-6465 for
all service and repair issues. Our technical support representatives will
assess your situation, contact you by phone and direct you to the next
action in order to expedite a solution.
Product Warranties
Most products come with a 30-day replacement policy. After this period,
the manufacturer's warranty applies and customers need to contact the
manufacturer for repair or replacement of the item. ULVA will be happy
to assist the customer with contacting the manufacturer. Please note warranties
do not cover breakage or damage to the product resulting from customer
abuse.
Damaged Merchandise
If an order arrives damaged, please notify ULVA within 24 hours of delivery.
The product and all packaging material must be retained until the matter
is resolved with UPS.
Taxes
Ohio residents will be charged state sales tax. This amount may be reviewed
at checkout.
Territory Restrictions
Orders may be placed only by residents of the continental United States
and will be sent only to locations in the continental United States. In
addition, manufacturers' territory restrictions may apply to certain products
sold by ULVA.
Frequently Asked Questions
Q. How can I check my order status?
A. It's easy. Complete an Online
Support Form or call us, Monday - Friday 8:30am - 4:30pm EST at 1-614-224-6465.
We'll provide you with the lastest information about the status of your
order.
Q. When will I receive my order?
A. When your order is shipped, we will provide you with your order's
UPS tracking number via email. Enter your order's UPS tracking number
at www.ups.com to find
the latest details regarding the shipping status and location of your
order.
Q. Can I make changes to
my order after it has been submitted?
A. You are able to change or cancel your order after you place it but
only if the order has not yet been packed and prepped for shipping
or shipped. If you would like to make a change, please complete
an Online
Support Form or call us, Monday - Friday 8:30am - 4:30pm EST
at 1-614-224-6465.
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